People Operations manager
Sarajevo, Bosnia and Herzegovina
The role
We are seeking a hands-on, dynamic, and ambitious People Operations manager to join our team. At this stage, this will be a highly operational position that blends recruitment, HR management, and organizational support, while offering the unique opportunity to shape and elevate the culture of a new office. The role will bridge our Sarajevo and Sweden offices. It will also play a key role in supporting the development of our Sarajevo hub, established as part of our long-term partnership with ICA, with clear potential to grow into a leadership position as the team continues to expand.
Start date: As soon as possible
About the hub
As part of our long-term collaboration with ICA, Zendev is establishing a dedicated IT hub in Sarajevo with a growth plan of 100+ professionals working exclusively on ICA projects. This isn’t a traditional HR role. It extends beyond operational responsibilities to play a key role in creating a new workplace culture.
Read more about the collaboration at https://ica.zendev.se/
What you'll do
People & culture
- Drive onboarding and probation review processes.
- Support performance management cycles and feedback initiatives.
- Assist in organizing and facilitating training and development programs.
- Partner with management to nurture a transparent, motivating, and inclusive culture.
- Take part in initiatives that foster belonging and community engagement, contributing ideas and energy to strengthen team cohesion.
- Act as a trusted point of contact for employees, ensuring openness and engagement.
Recruitment support
- Collaborate with resource managers to define role requirements.
- Participate in end-to-end recruitment processes, from sourcing to offers.
- Help ensure timely staffing in line with the hub growth plans.
Office & operations
- Oversee daily office operations and administrative workflows.
- Coordinate internal communication and employee engagement activities.
- Support implementation of HR policies, code of conduct, and behaviour guidelines tailored for Sarajevo hub.
Qualifications
- Minimum 3+ years of experience in recruitment and HR operations, covering full-cycle processes.
- Bachelor’s degree in Psychology, Human Resources, Business Administration, or related field.
- Strong organizational, communication, and interpersonal skills.
- Ability to work independently, take ownership, and drive improvements without being micromanaged.
- Fluency in English.
- Experience in the software industry is highly appreciated.
Conditions
ICA made it clear from day one: this isn't a customer-supplier relationship. We operate as one team, one culture, side by side.
Focus & stability
- Long-term partnership - Your growth is tied to the collaboration's success.
- Single client focus - No context-switching. Go deep, build expertise, see impact over time.
- On-site in Sarajevo - Work from our dedicated office alongside your team.
Growth & learning
- Knowledge transfer - Learn directly from ICA's engineering teams in Sweden.
- Access to ICA's learning hub - Internal training platform with mandatory and optional courses.
- Travel to Sweden - Onboarding trips and ongoing workshops with Swedish colleagues.
Work-life balance & time off
- Flexible hours - Working hours and lunch breaks are flexible within the same time frame.
- Religious & personal flexibility - 5 additional days for religious and personal observances.
Health & well-being
- Private health insurance - Comprehensive private coverage.
- Gym allowance - Stay active. We'll help cover it.
- Parental support - Comprehensive support for growing families.
This is a dedicated long-term partnership with its own structure and benefits. These conditions apply to this opportunity and may differ from standard Zendev benefits.
How does the hiring process look?
- Initial contact - You'll receive full details upfront. No surprises.
- Pre-screening - Short conversation about your background.
- Technical task - If applicable, clear instructions and fair deadlines.
- Interview with ICA - Meet the Swedish team directly.
- Check & offer - Background verification, then a clear offer.
- Onboarding - Local setup + travel to Sweden for team integration.
About ICA
ICA is Sweden's largest retailer, headquartered in Solna, Stockholm. The company operates grocery stores, ICA Bank, ICA Insurance, Apotek Hjärtat pharmacies, and a nationwide logistics network. ICA has been part of Swedish daily life for over a century.
About Zendev
Zendev is a Swedish-Bosnian software company. We provide engineering services to clients across Europe, with a focus on Scandinavia. We're built on long-term partnerships, not transactional relationships.
If this sounds like something you'd enjoy, we'd like to hear from you.
Our engineers already work daily with ICA's teams in Sweden. We understand the questions you might have:
- What's it like working with a Nordic partner?
- How does collaboration between Sarajevo and Sweden actually work?
- What should I expect in my first months?
That's exactly why we're here.
Whether you're curious about the technical side or want to see if this fits your goals, let's talk. No pressure, just an honest conversation about what this role could mean for you.
Apply now or reach out @ info@zendev.se with any questions.
